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Privacy & Legal

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Legal / Return Policy

All Return Policy information has been written in accordance with the guidelines stated in the Sale of Goods and Supply of Services Act, 1980, CCPC (Competition and Consumer Protection Commission).

IN STORE Customers (goods purchased in our store in Temple Bar)

Returned footwear must be completely unused and in-resalable condition, free from scuffs, wear or signs of use or washing.

‘Changing your mind about a purchase’

(1) 72 Hour Cooling Off / Refund request: valid 72 hours after purchase.

We offer a ‘72 hour’ cooling-off period after your purchase to return your items for a refund. ** Requests must be notified in writing by email ( runlogicireland@gmail.com). Refunds are issued directly to the payment method (card, cash or bank payment). ** NOTE: \Refund Requests may be subject to €20 restocking fee. **

(2) Return of Goods – goodwill policy: 14 days after purchase date.

** NOTE: Returns are subject to €20 restocking fee. **

If you change your mind and wish to return your purchase, we offer you the following options;

  • EXCHANGE or 
  • STORE CREDIT. 

Return Request STEPS

  1. You must notify the store in writing by email before returning items purchased in store (email to: runlogicireland@gmail.com)
  2. You must show proof of purchase in the form of a sales receipt or statement.
  3. Goods returned must be completely unused and in-resalable condition, free from scuffs, wear or signs of use and washing.

(3) Faulty/Defective Product Returns/ 90 days.

When a product or item is faulty or defective you are required to file a ‘Faulty/Defective Return Request.

NOTE: Footwear are consumable products, and have a life cycle of wear. Several conditions apply to how long footwear will last, such as environmental (ie. salt water, sand, grass, moisture), wear and tear (steps, mileage, wear and ground strike) and interaction (i.e  insoles rubbing, machinery, bike pedals, toe nails and ground surface). All of the above along with manufacturer input are given consideration when assessing Faulty claims.

Typical life cycle of normal wear and tear is limited to some of the following points;

  • 400km distance
  • fabric worn, upper wear and midsole cracks
  • compression of the insoles, lace wear and general material wear are all indication of normal wear and tear not faults.

Important steps to follow:

  1. Notify Run Logic in writing by email (runlogicireland@gmail.com) of your faulty product. A description and information of the faulty/defective or issue needs to be clearly written in your email and include date and proof of purchase ( receipt/ bank statement). We also require 3 IMAGES in JPG or PNG format to clearly show 1. the fault, 1. code of the footwear (located on the inside of the tongue), and 3. sole of the shoes.
  2. We may request the footwear to be examined at the store for a full review before a decision is made.

Conditions:

  • We can assist you in the case of Manufacturing faults up to 90 days after purchase.
  • By nature of the products natural wear and tear, misuse of the product can shorten the life of the product and will not be covered. Examples of this – heel scrubbing, wearing marks from using no-show socks, damage due to not undoing laces, toe holes generated from wear on material. Degeneration of materials due to external influences (for example bike pedals, treadmills, machinery, insoles, toenails, driving or other equipment )

Return:

  • Return of the item(s) are the responsibility of your own expense. We recommend using a courier service with tracking and insurance as you are responsible for any losses in transport. 
  • We offer an ‘EXCHANGE or STORE CREDIT’ on items returned through a Fault/Defect claim.  

ITEMS NOT ACCEPTED FOR RETURN to Run Logic:

Electronic Devices: POLAR and GARMIN, COROS products are not accepted for return in the event they have been opened. 

If you believe your POLAR, GARMIN or COROS product is defective or faulty you will need to CONTACT the Manufacturer customer service departments. Please email us for the details of how to do this.

Run Logic maintains good relationships with our brands who provide us with products and constantly feedback information on their products. 

If you feel that in any way the product you purchased from us is faulty, broken or incomplete,  we may seek to get advice from the manufacturer whether the return is valid.

ONLINE Customers 

(Applies to goods purchased from runlogic.ie and runlogicireland.com)

Run Logic is a family run company and we are here to help you. 

Run Happy – 30 Day Change of Mind Return Policy. The product didn’t meet your expectations? Simply didn’t feel right?

We accept items back purchased from our website/online in perfect condition, clean with no signs of wear in original packaging. This offer is valid 30 days after the purchase date.

ONLINE Purchase RETURN STEPS

(1) Email: runlogicireland@gmail.com

Please complete the following information in your email:

Name:

Order Number:

Product Name/Description/reason for return: 

*Customers are required to show proof of purchase, in the form of a receipt or statement and details of the time, date the item was purchased. 

(2) Once your email has been received, you will receive a reply and instructions on how to return your goods.

(3) Return of the item(s) are the responsibility of your own expense. We recommend using a courier service with tracking and insurance as you are responsible for any losses in transport. 

Refunds: ONLINE Customers are offered refunds in the form of original payment, and returns with a gift receipt or voucher payment  are offered a gift card or exchange only.

Cookies

What are cookies and how do they work?

A cookie is a text file containing information that can be remembered by a web browser between pages. When an individual uses a web browser to access the internet their browser can create cookies which are stored on the user’s computer. Cookies are not programs and therefore cannot contain viruses or other malicious software. They are purely a string of text and numbers.

There are two main types of cookies – session cookies and persistent cookies.

Session cookies only last during a single visit. When a user closes their web browser the session cookie information is automatically removed from their computer. The Run Logic website uses session cookies for two purposes:

  1. Two session cookies are set that temporarily store a unique identifier for each visitor to the website. This identifier is a random series of letters and numbers and doesn’t contain any personal or identifiable information. It is used to help count the number of visitors to the Run Logic website.
  2. Two cookies are set by the computer systems that run the Run Logic website. These cookies are used as part of the process of sending web pages to the user’s web browser and are essential – no website using Microsoft technology will work without these cookies. Persistent cookies are stored by the user’s web browser even when the web browser has been closed, so that the next time a user goes back to the website that originally set the cookie, the web site can read information back from the cookie.
    Persistent cookies have an expiry date which controls when they are automatically deleted. This can be anything from a few minutes to several years.

Run Logic use persistent cookies for the following purposes:

  1. Google Analytics is a system used by many website to record information about who visits a website. Google set six different cookies with expiry dates ranging from 30 minutes to 2 years. These cookies are used mainly to differentiate between first time visitors to a website and repeat visitors. They also allow us to ensure our website performs as well as possible for our users. The cookies are able to collect an anonymous customer number when a user is logged into the website, allowing our backend systems to ensure accuracy of Google Analytics data and help us ensure website experience remains relevant across devices. They do not contain any personally identifiable information. You can find out more about how Google use cookies at http://www.google.co.uk/policies/privacy/ (English only)
  2. Run Logic use their own cookies to remember which items a customer has put into their basket. By using a persistent cookie for this, a customer can close their web browser and come back to the Run Logic website subsequently and still be able to access items that had been put into their shopping basket on a previous visit. This cookie is essential for the functioning of the Run Logic website as without it customers would be unable to place items into the shopping basket. The cookie lasts for 1 year but is cleared once an order has been placed.
  3. Run Logic also use a cookie to remember a user’s website preferences such as preferred language, currency and delivery country. The first time a customer visits the Run Logic website they are asked to confirm this information which is then stored in a cookie set to last for 1 year. Without this cookie the customer would have to re-enter their preferences every time they visit the website.
  4. A number of persistent cookies are also set by the computers that run the Run Logic website. These cookies are solely used to record technical information necessary for our web servers to work properly. No personally identifiable information in stored in these cookies.
  5. Run Logic uses cookies to improve the relevancy of ads on Google and other websites; this is called remarketing and can be opted out of through Google’s Ad Settings.

Controlling or deleting cookies

Depending on which web browser you use it is possible to control how cookies are used, or to delete existing cookies from your computer. You can find instructions on how to control the use of cookies, or delete cookies from your computer at http://www.aboutcookies.org(English only)

Please remember that if you delete or restrict cookies from the Run Logic website you may not be able to experience the full benefit of some of the features and services the website has to offer.